Change either the date or destination of your journey online and we will waive the change fees that would normally be associated with doing so.Apply for a voucher We'll send you a voucher for the full value of your flight - fare, taxes & charges, and ancillary purchases.If you have booked via Aer Lingus you can: If your flight has been cancelled we will contact you directly. Not unexpectedly, Aer Lingus did not extend the 10% bonus for opting for a voucher past the initial 6/30 deadline. Well they will pay a price in loyalty terms, and future bookings IAG treated their BA customers far better than their Aer Lingus customers. I made the comment when requesting my refund that their breach of trust relating to an earlier voucher request, meant that the will not hold onto my monies for multiple trips, and they will be bottom of my list for future bookings. Still awaiting a refund(charge-back) by AIB on earlier booking, but hopefully soon. I got no case number with my end of April Voucher request. This time after filling form I got an automated reply with an Aer Lingus Case number.which allows for tracing. So on PC went into browser, logged in, went to support page, then to "cancellations and Refunds", then "flight disruption page" and only within the last question in FAQ's when this is expanded, do you see the refund form (very well hidden). Tried doing this from the app on my iPhone, but it redirects you out of app to browser, wherein you cannot re login (invalid login) to my account. Is anyone else in this boat? Our flights were from the UK (Birmingham) to Shannon.Any updates?ĮI: Update for another booking of mine which was due out of Dublin arriving Nice 1st July and returning a week later.Īer Lingus cancelled this flight on 5th June stating all flights dub-nce from 14th June to 4th July were cancelled, and once again suggested that I am eligible for a change or voucher. And equally because the system automatically updated our bookings to the suggested alternative presumably if they do cancel then we can't claim anyway because 'officially' we're not on that flight any longer. So whilst the flight will not run (the route is not operating at the mo - checked with the airport and skyscanner) they won't formally cancel it meaning therefore we have no right to a refund. Our bookings were all automatically updated, suggesting we have accepted this offer (we haven't). Unlikely, but we were offered alternatives to completely different locations, from different starting points. We then got a mail sometime later saying the flight, and subsequent return, were both fully booked. I was booked on a flight with others (not a group booking), purchased direct from EL and confirmed for all flyers. My situation is somewhat different, and highlights what I think is an effort by the airline to avoid at all costs a cash refund.
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